You have questions? We have answers!

Converse Shoes for FAQ Page: photo by: Danny G on Unsplash

I placed my order, now what?

Thank you for shopping with us! You will receive a confirmation e-mail at the address provided and your order will be shipped within 3-5 business days. We offer Free UPS Ground shipping to The Continental United States. For more information on Shipping, Please see our Shipping Policy page.

I need my shoes tomorrow – do you offer expedited shipping?

Yes! We offer expedited shipping for select styles. Please contact us for more details.

I just placed my order and the address/size/color etc is wrong. What can I do to fix it?

If you are experiencing problems placing your order, write to us at customerservice@craigsshoestore.com and we will do everything we can to help you.

I received the wrong size/color/style etc and need to return my purchase. What do I do?

If you are experiencing any problems, contact us at customerservice@craigsshoestore.com.  Explain the situation in brief detail and include your order number. Our customer service team will promptly respond to your concerns.

All returned items must be in original packaging and in original condition. Do not ship the item to the manufacturer.  Our return shipping address is :

Attn: craigsshoes.com Returns
Craig’s Shoes
6548 Cermak
Berwyn IL 60402

For more information, please see our Return Policy page.

Do you have a sizing chart?

Yes. Please see our Sizing Page

I was not able to find my size on your site. Do you do Special Orders ?

Yes! Write to us at customerservice@craigsshoestore.com or call 708-795-8181 and we will do everything we can to ensure you have the best fit possible.

Do you ship Internationally?

For International Orders, please write to us at customerservice@craigsshoestore.com

Do you ship to APO/FPO?

Yes! Please see our Shipping Policy page.

Do you ship to Alaska, Hawaii and US Territories?

Yes! Please see our Shipping Policy page.

What Forms of Payment Do You Accept?

We accept PayPal and all major credit cards.


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I have a coupon. How do I redeem it?

Enter your Coupon Code at check out.

How long with it take for me to receive a refund?

Within 3 to 5 business days of receipt of the returned item.

Are you BBB accredited?

Yes! Click below to see our Reliability Report.

CBC Shoe Corp, Shoes - Retail, Berwyn, IL


Do you have a ‘brick and mortar’ store?

Yes! Our store is located at 6548 Cermak, Berwyn IL  60402 and the phone number is 708-795-8181. We are a proud member of The Berwyn Chamber of Commerce and Berwyn Main Street.

I have a coupon from the Sunday Chicago Tribune for 20% off, however, there is no code on it. Is this coupon redeemable online or do I have to call the store directly?

Printed coupons for our Berwyn location are not redeemable at our online store.

Only coupons with a Coupon Code are redeemable at our online store.

What are your store hours?

Our Berwyn Location's Hours Are :

Open M - F 10 - 8, Sat 9 - 7, Sun 10 - 6

I live in Arizona. Will sales tax be charged if I place an order?

You will not be charged sales tax.

Thanks for asking.